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November 2010
Hitchhiker's Guide to the New Data Center Network
The enterprise data center has undergone several major transformations since the introduction of computing as a corporate resource. The computing platform has evolved from mainframe computing, to client server, to Internet-based computing, and now we sit on the precipice of the next major data center transition-the evolution to a fully virtualized data center. Each transition saw the cost of computing driven down and the importance of the network elevated. Each phase allowed organizations to increase the efficiency of their data center operations and improve asset utilization, ultimately leading to a better experience for end-users.September 26, 2008
SIP Communications for Dummies® - Avaya 2nd Custom Edition
You've probably heard a lot about voice over IP ("VoIP") or IP telephony in recent years. There's a lot of industry buzz and excitement about it, but you may be at a loss to explain some of the benefits of VoIP for your business. The real advantage of VoIP and, more broadly, real-time IP communications, is in the way it can transform your business communications architecture into an intelligent communications system using a simple but powerful protocol, known as the Session Initiation Protocol, or SIP.September 26, 2008
Unified Communications for Dummies® - Avaya Custom Edition
Discover increased efficiency and effectiveness within your enterprise through a Unified Communications strategy! Explore the new paradigms for working and communication efficiently and collaboratively. Beyond PCs, Web portals, office phones, smart phones and mobile devices lies the promised land of Unified Communications - the approach to communications that solves countless issues in the modern, mobile work environment.June 01, 2008
Contact Centers For Dummies® - Avaya Limited 2nd Edition
Executives and analysts alike realize more than ever that the contact center can have a tremendous impact on their overall business in the areas of revenue, costs, market intelligence, and customer loyalty. With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide attempts to provide a high-level approach to the different methodologies you can use, with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.April 14, 2008
Communications Tools for the Effective Worker
Presented here are the essentials you need to understand how innovations in Unified Communications (UC) are key to success, competitive advantage, and both employee and customer loyalty. Discover the positive impact of Unified Communications on both day-to-day interactions as well as on higher level goals such as business process efficiency, customer loyalty and profitability. Explore the communications dilemmas faced by workers, management, technology teams, and organizations as a whole. Learn specific proven strategies for using Unified Communications to address these challenges, and gain useful insights for evaluating and building a compelling business case for Unified Communications in your organization.April 14, 2008
