- Share
- Follow
- Contact
- How to Buy
- Teaming With Us
- More Contacts
- 1-703-653-8000
March 10, 2011
Contact Center Independent Lab Comparative Review by MierConsulting
MierConsulting engineers conducted a hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia - mixed voice and text-based contacts - capabilities and features. The products reviewed were: Avaya Aura Contact Center (AACC) 6.1, a current release 7 of Cisco's, and Contact Center Express (CCX). A current release 3 of Interactive Intelligence's Customer Interaction Center (CIC). The contact centers were comparable, in terms of agent seat capacity, configuration and options.November 17, 2010
Gartner: Debunking the Myth of the Single-Vendor Network
We have collected information from hundreds of client interactions and have performed detailed interviews of nine organizations that have introduced a second vendor into their network environments. Our findings show that most organizations should consider a dual-vendor or multivendor solution as a viable approach to building their network, as significant cost savings are achievable with no increase in network complexity, while improving the focus on meeting business requirements.April 01, 2010
