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March 10, 2011
Contact Center Independent Lab Comparative Review by MierConsulting
MierConsulting engineers conducted a hands-on, comparative review of three leading contact center packages, focusing on these products' multimedia - mixed voice and text-based contacts - capabilities and features. The products reviewed were: Avaya Aura Contact Center (AACC) 6.1, a current release 7 of Cisco's, and Contact Center Express (CCX). A current release 3 of Interactive Intelligence's Customer Interaction Center (CIC). The contact centers were comparable, in terms of agent seat capacity, configuration and options.November 1, 2010
Avaya Aura® Contact Center - Power Up Your Contact Center with Multimedia
Today's consumers are more wired and technically savvy than ever before with email, IM and the web serving as primary sources of information. Businesses wanting to gain a competitive edge with such customers know that a contact center must do more than simply manage customer service calls.May 01, 2010
Secure TSG-Certified IP Phone
Provides UNISTIM for full feature supportInnovative. Efficient. Type A accepted IP Phone brings security and innovative features to desktop communications for deployment inside of Sensitive Compartmented Information Facilities (SCIFs) without an external device.
